Privacy & Security

12xbajje Privacy Policy – Your Data is Safe with Us

We are fully transparent about how your personal information is collected, stored, and used — because your trust is our most valuable asset.

Last Updated: January 2026
Key Commitments

Our 6 Core Principles for Protecting Your Privacy

How We Protect Your Data at 12xbajje

End-to-End Encryption

All your data is secured with 256-bit SSL encryption. Every transaction and personal detail is protected with banking-grade security.

Data Is Never Sold

Your personal information is never sold or rented to third parties. Your name, phone number, and email are used solely for service delivery.

You're in Control

You can view, correct, or request deletion of your information at any time. You have full control over your own data.

Minimal Data Collection

We only collect the information necessary to provide our services. Collecting data beyond what is needed goes against our policy.

Opt-Out Option

You can opt out of marketing emails or SMS at any time. We don't believe in sending unwanted messages.

Regular Security Audits

Regular third-party security audits are conducted to ensure the integrity of our systems. Any vulnerabilities identified are addressed immediately.

1 Introduction

Welcome to 12xbajje. This Privacy Policy clearly explains how your personal information is collected, used, stored, and protected. We believe every member has the right to know where their data goes and how it is used.

12xbajje is a trusted online betting platform for bettors in Bangladesh. By using our services, you agree to the terms of this Privacy Policy. This Policy should be read alongside our Terms and Conditions.

This Privacy Policy applies to the website, mobile app, and all digital platforms of 12xbajje. If you have any questions, please contact our support team.

Our Privacy Policy is written in plain language so every member can understand it easily. We have made every effort to present everything transparently, avoiding complex legal jargon.

2 What Information We Collect

12xbajje only collects the information it needs. See the list below for what data we collect and why.

Information provided directly by you

  • Name, email address, phone number, and date of birth – collected at registration
  • Copy of National ID (NID), passport, or other ID document – for KYC verification
  • Payment details such as bKash/Nagad/Rocket number – for financial transactions
  • Messages sent to support and your communication history

Automatically Collected Information

  • IP address, browser type and version, operating system
  • Time spent on site, pages visited, and click patterns
  • Device ID and location data (country level only)
  • Betting history and account activity logs
  • Data collected through cookies and similar tracking technologies
Type of Information Purpose of Collection Retention Period
Personal Identity Account Management & KYC 5 years after account closure
Financial Information Payment processing and fraud prevention 7 years after the transaction
Betting Data Dispute Resolution & Regulatory Reporting 3 Years
Browsing Logs Security Monitoring 90 days
Support Message Service Improvement 2 Years

3 How Your Information Is Used

12xbajje uses your information only for the purposes listed below. Your consent will be obtained before using it for anything else.

  • To create and manage your account and ensure its security
  • To process deposits, withdrawals, and other financial transactions
  • For KYC verification and age confirmation
  • To prevent fraud, money laundering, and bonus abuse
  • To send promotions, bonus offers, and personalized recommendations (only with your consent)
  • To respond to support requests and resolve disputes
  • To meet regulatory reporting requirements and legal obligations
  • To improve platform experience and performance
We never use your information for profiling or automated decision-making against you. Any significant decision related to your betting account involves human review.

4 Data Sharing Policy

12xbajje does not sell your information. However, it may be shared with third parties under the specific circumstances outlined below.

When Information May Be Shared

  • Payment Providers: Payment gateways such as bKash, Nagad, and Rocket only receive the information required to complete a transaction
  • KYC Partner: Licensed verification agencies for identity checks
  • Legal Authorities: In response to a court order or a lawful request from a regulatory authority
  • Security Partners: For fraud prevention and cybersecurity
  • Business Succession: In the event of a company merger or acquisition, members will be notified in advance

Before sharing your information with any third party, we verify that they uphold the same standard of privacy protection. Data protection agreements are in place with all our partners.

5 Cookies Policy

12xbajje uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

What Types of Cookies We Use

  • Essential Cookies: To maintain login sessions and ensure security – these cannot be disabled
  • Functional Cookies: To remember your preferences such as language and settings
  • Analytics Cookies: To monitor site performance – using fully anonymized data
  • Marketing Cookies: To show relevant promotions – you can disable this in your browser settings
You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

6 Data Retention & Security

12xbajje uses industry-standard security measures to keep your information safe.

  • 256-bit SSL/TLS Encryption – Across all data transfers
  • AES-256 encryption – for sensitive data stored in the database
  • Two-factor authentication (2FA) – for account access
  • Regular security audits and penetration testing
  • Restricted staff access – only team members who need it can view your data
  • 24/7 Security Operations Center Monitoring

Once the data retention period ends, your data is securely deleted. Certain information must be retained for a set period due to regulatory requirements, as outlined in the table above.

7 Your Rights

As a 12xbajje member, you have several important rights over your personal data.

Right to Access

You may request to see what information we hold about you

Right to Rectification

You may request corrections to inaccurate or outdated information

Right to Erasure

You may request that your data be deleted under certain circumstances

Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted

Right to Portability

You can receive a copy of your data in a machine-readable format

Right to Object

You may object to your information being used for marketing or profiling

To exercise any of these rights, contact us at support@12xbajje.com. We typically respond within 30 business days.

8 Child Protection

12xbajje strictly prohibits anyone under 18 from using the platform. We do not knowingly collect information from minors.

  • Age is verified at registration and reconfirmed during the KYC process
  • If an account holder is identified as a minor, the account is immediately suspended and all associated data is deleted
  • Parents with concerns are welcome to contact us
If you become aware that a minor is using 12xbajje, please notify us immediately at support@12xbajje.com. We will take prompt action.

9 Privacy Policy Updates

12xbajje may update this Privacy Policy when necessary. In the event of any changes, we will take the following steps.

  • Registered users will be notified by email at least 30 days before any major changes take effect
  • A notice will be displayed on the site
  • The "Last Updated" date at the top of the page will be changed
  • Continued use of the site after any changes will be considered acceptance of the updated policy

Previous versions are kept on file and can be provided upon request.

10 Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team.

  • Email: support@12xbajje.com
  • Response Time: 1–3 business days (up to 30 days for complex requests)
  • Live Support: Contact us via 24/7 Chat Support
  • General Inquiries: Our FAQ Page View
Data requests will only be processed after your identity has been verified, ensuring your information stays secure.

Play at 12xbajje with Your Privacy Fully Protected

Join our secure platform where your information is fully protected. Open an account today and enjoy betting with complete peace of mind.

SSL Encrypted
KYC Verified
24/7 Protection
বাংলা