12xbajje FAQ – Answers to All Your Questions

Each person may only register one account. Opening multiple accounts violates 12xbajje's rules and puts your account at risk of suspension. To remain eligible for bonuses, you must maintain a single active account.

An OTP will be sent to the mobile number or email you provided during registration. Complete verification using that OTP. Then go to the Profile section and upload a photo of your NID or passport to finish KYC — this will unlock all features.

Yes, you can close your account at any time. Use the "Close Account" option in your profile settings, or Help Center contact us. We recommend withdrawing your balance before closing your account.

Yes, you can update your registered email or phone number from Profile Settings. You'll need to verify your identity to make the change. For security reasons, updates are limited to once within a set time period.

After opening a new account at 12xbajje, you'll receive a 100% welcome bonus on your first deposit. Deposit BDT 1,000 and get another BDT 1,000 as a bonus. To claim it, go to the Promotions section after depositing and hit Claim. For full terms, on the Promotions page available.

Each bonus comes with its own rollover requirements. Typically, you need to wager the bonus amount a set number of times before withdrawing. For example, a 5x rollover means you must place BDT 5,000 in bets for a BDT 1,000 bonus. Terms for each offer on the Promotions page Details are provided below.

After logging in on the Vouchers page Enter the code in the designated field and tap "Redeem". If the code is valid, it will be applied to your balance or bonus instantly. Expired or incorrect codes will not work.

To withdraw winnings from a free bet, you must meet the applicable rollover requirements. The original free bet stake is generally not returned — only the winnings are credited to your balance. Check the relevant offer page for full terms.

12xbajje supports all popular payment methods in Bangladesh: Mobile Pay, Nagad, Rocket, DBBL, Upay, and many more. Fast and secure transactions are guaranteed across all methods. For the full list, Payment Page view.

The minimum deposit is generally 200 BDT and the minimum withdrawal starts from 500 BDT, though this may vary by payment method. Maximum limits also apply. For accurate details, Payment Page view.

Most withdrawal requests are processed within 15 minutes to 2 hours. Withdrawals are even faster on KYC-verified accounts. Minor delays may occur during peak hours. If you experience any issues, Help Center contact us.

First, wait 5–10 minutes, as network delays can sometimes cause a lag. If the balance still doesn't appear, take a screenshot of the payment and Help Center Reach us via live chat. Keeping your transaction reference number handy will help resolve issues faster.

12xbajje covers cricket, football, tennis, badminton, basketball, volleyball, hockey, rugby, and more — over 30 sports in total. From Bangladesh cricket team matches to international tournaments, it's all here. For more details, on the Sports Betting page view.

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment based on what's happening on the field, making it more thrilling than regular betting — you can read the game and decide as the action unfolds. Bets Page to start live betting.

Once the result is confirmed at the end of a match, winnings are credited to your balance automatically — usually within 30 minutes of the final whistle. If there's a delay for any reason, Help Center let us know.

If a match is cancelled or abandoned, all bets placed on it are fully refunded. The refund is credited to your balance automatically. The same policy applies to matches suspended due to rain or any other reason.

Yes. 12xbajje uses SSL-encrypted connections, so all your information is fully protected. We never share your password or personal details with third parties. To learn about our privacy policy, Privacy Policy View page.

After logging in, go to Profile → Security Settings → Two-Factor Authentication. You can set it up using either the Google Authenticator app or SMS OTP. With 2FA enabled, every login will require an extra verification step, keeping your account significantly more secure.

No 12xbajje staff member will ever ask for your password via phone, email, or chat. If anyone requests your password, it is definitely a scam attempt. Please report such incidents immediately Help Center let us know and change your password.

Help Center and chat with us live 24/7. You can also reach us by email at support@12xbajje.com. Support is available in Bangla, so there's no language barrier.

Any complaints Help Center Submit a ticket. Every complaint is logged with a tracking number and receives an initial response within 24 hours. Complex cases are reviewed and resolved by the senior team.

12xbajje takes responsible gaming seriously. Deposit limits, self-exclusion, and cool-off periods are all available on our platform. To learn more, Responsible Gaming View the page.